Hotel Guests and Exchange Reservations:

- At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made. A credit card for a $250 security deposit and a daily $28 plus tax resort charge will also be required (cash is not an acceptable form of deposit).
- Daily resort charge will be added to the room rate and includes: Basic guest internet; PressReader access; board games; barbecue equipment; 50% off Rodizio at local dining Pampas; $15 off 1 hour massage or body treatment.
- Please contact the resort prior to arrival if you anticipate your arrival time would be later than midnight (resort local time). Arrivals after midnight may be subject to cancellation.

Owner Weeks and Member Points Booking:

- At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made. A credit card will also be required as a security deposit (cash is not an acceptable form of deposit). Resort charges* will be waived when staying on your owner week or member point reservations.
- A resort charge of $28 plus tax per night will be added to the reservation if the owner or member of THE Club® is checking in on a rental reservation.
- Polo Towers offers several additional in-room items to improve your vacation experience. Please contact the resort for details.

- This resort is cashless. Only credit or debit cards are accepted for all sales and services.
- Self-parking is available at the adjacent Boulevard South Lot for $23 per day. Polo Towers offers valet parking for a $25 fee per day for Members and Owners. Please note that oversized vehicles cannot be accommodated at either location. Because space is limited, guests are encouraged to reserve valet parking up to 48 hours in advance of arrival.
- Smoking Policy: All guest suites are non-smoking. Smoking products of any kind, including, but not limited to, electronic smoking devices, are not permitted in non-smoking guest suites. Please understand that you will be charged a cleaning fine of $500 as a result of any damage caused by smoking inside non-smoking guest suites.
- Please note that every attempt will be made to accommodate requests for suite location and early arrivals; however, these requests are based on availability and occupancy. Unfortunately, the resort is unable to guarantee room location.
- Minimum age requirement for check-in is 18 for owners 21 years for all others.
- Pets are not permitted. This is strictly enforced, with the exception of working Service Animals as defined by the ADA. Certified Support and Therapy Animals are not allowed.
- The fitness center is complimentary for all guests over the age of 14. We currently have ice machines on the 18th floor in tower one and floors 2, 5, 8, 11, 15 and 21 in tower three.